Business Process Improvement

A hands-on introduction to improving and managing business processes, using a step-by-step approach to implementing process improvement in a way that is aligned to your organisation’s strategy.

WHAT WILL I GET OUT OF IT?
• real understanding of the practicalities, issues, approaches and benefits of process-driven performance management through an interactive workshop
• a basis for selling the benefits, concept and approach and getting your organisation’s buy-in.

KEY FEATURES
• process mapping exercises, a business game and case studies
• how to challenge the status quo
• determining whether processes add real value
• software to help map, cost, monitor and manage business processes
• making process management stick in your organisation.

WHO SHOULD ATTEND?
Directors and managers facing changing customer demands, requiring more effective operations; process managers needing to deliver business benefits with scarce resources.

LECTURER
Peter Hill FCMA MIMC, Client Services Director, Bellis-Jones, Hill