Maximising Personal Effectiveness
4 November 2009
09:30 -13:00
Key features
• ways to work smarter, not just harder or longer
• setting and sustaining priorities
• making time for tasks with long-term value
• you and your boss - making the relationship a productive one
• managing deadlines and planning to avoid crises
Delivering and Managing Change
4 November 2009
14:00 -17:30
Key features
• when change fails – lessons from the wider world
• why people resist change, and what this means for
• managers managing individual attitudes to change
• leadership behaviours during times of change and uncertainty
• the manager as change agent – clarifying behaviours,responsibilities and communication channels
Exceptional Performance Management
5 November 2009
09:30 -13:00
Key features
• giving people real clarity of objectives
• matching your delegation approach to the needs of the task and individual
• giving genuinely constructive and effective feedback
• addressing underperformance and the poor performer
• managing the strong performer: converting good to excellent
Motivating Individuals and Teams
5 November 2009
14:00 -17:30
Key features
• identifying individual work values and preferences
• the behaviours that trigger motivation – and those that don’t!
• motivating ‘alienated followers’
• maintaining motivation when promotion and progression is limited
• looking long term- avoiding short term fixes and knee jerk reactions
Dealing with Difficult Situations
6 November 2009
09:30 -13:00
Key features
• sources of conflict at work – understanding what is most difficult for you
• self-diagnosis – personal traps, blind spots and habits
• conflict resolution strategies
• preparing for and handling ‘difficult conversations’
• interpersonal behaviours in conflict - do’s and don’ts.
Rewarding Negotiations
6 November 2009
14:00 -17:30
Key features
• barriers to effective negotiation
• preparing more effectively (and boosting your confidence)
• establishing your bottom line
• avoiding and unlocking deadlock – how to trade concessions successfully
• dealing with conflict and aggression
Download the booking form/circular for the Management and Personal Development Training event
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