Consumer Protection (Distance Selling) Regulations 2000 (DSRs)
You must comply with the DSRs if you sell goods or services to consumers through an organised distance selling scheme where there is no face-to-face contact between your business and the consumer up to and including the moment at which the contract is concluded. Distance selling includes, but is not limited to, contracts made by mail order, phone, fax, or over the internet.
The Consumer Protection (Distance Selling) Regulations 2000 can be obtained from the UK Legislation website
Recent amendments to the DSRs can be found here.
In addition, further guidance on DSRs is available on the Office of Fair Trading website at
The DSRs give consumers additional rights when shopping at a distance. These include the right to:
• certain information before a contract is concluded
• certain information in writing or some other durable medium available and accessible to the consumer, to be given at the latest when goods are received or in good time during the performance of services.
• cancel many types of contract
• performance of the contract in 30 days or as otherwise agreed
• protection against payment card fraud and demands for monies in relation to inertia selling